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对于500强企业，外贸企业以及在外企工作的朋友们而言，商务邮件是一项最基本的技能了，对客户的邮件及时回复也是非常重要的，那么怎样更好的回复呢？今天，小沃继续大家分享一些邮件回复的模板哦。 15. 同意更改付款方法(附带条件) We have received your letter of Nov. 25 regarding the change in payment method.It has been our company policy to have L/C, opened by all our overseas customers who wish to purchase our purchase our products. Having said this though, as you mention in your letter, you have proven your performance on previous contracts. We therefore agree to the change, but for this one time only. As far as future transactions are concerned, we would prefer to discuss them with you on a deal basis. We hope that our reply is satisfactory to you. 16. 督促付款 We are writing this letter to reminding you that we have not yet received your payment for the one hundred set of Accuracy iron clubs which were shipped on the M/V AAloska on March 31. According to the contract, as you will remember, you must make payment within thirty days after shipment and today is the deadline for payment. Therefore, pls. make immediate payment to our bank account. Here, one again, are our bank account details: Account No. at We would appreciate your urgent attention to this matter. 17. 逾期付款致歉，由于公司内部办理手续拖延或因为承办人的疏忽,有时会发生逾期付款的现象.这时,必须郑重地向对方道歉. We have received your letter, dated today, by fax and apologize for the delay in payment. Due to our internal remittance procedures, we could only took longer than anticipated, we could only make our remittance application to our bank today. Therefore, you should be able to confirm the receipt of the funds in your account tomorrow, your time. Pls. accept our sincere apologies for the delay. 18. 通知去核实付款(有时候会出现一方已寄去付款,但对方却还未收到的情况.这时,要让对方去核实一下汇款时间,汇款号等) The one hundred pieces of furniture arrived in Yokohama at the end of Oct. However, at the time of inspection, five pieces were found damaged, as fully described in the attached report made by our inspector. We request that you send five new pieces as replacement a.s.a.p. Time to meet with Mr Jakedo. Pls. let us know whether his visit would be convenient or not. 19. 投诉产品质量(在投诉产品质量时,详细说明产品情况后,要明确地表明自己的主张. The one hundred pieces of furniture arrived in Yokohama at the end of Oct. However, at the time of inspection, five pieces were found damaged, as fully described in the attached report made by our inspector. We request that you send five new pieces as replacement a.s.a.p. Time to meet with Mr Jakedo. Pls. let us know whether his visit would be convenient or not. 20.对投诉的调查 对待投诉，要马上向对方表明态度，即予以调查。因有调查阶段尚未搞清原因所以函件内容要简洁。 We have received your letter dated Nov. 7 with your inspector’s report attached. We are now investigating the cause of the damage and we will get back to you with our reply a.s.a.p. 21.更换被投诉的产品 调查------接受------解决方案-----道歉 We refer you to our letter of Nov. 13 2008 regarding the damaged sets. We have carefully investigated the matter and have come to the conclusion that the 5 pieces in question had been damaged before shipment. This being the case, we accept your claim and have already dispatched five replacement pieces by airfreight. We apologize to you for any in convenience you may have suffered and we will make sure that an incident like this will never happen again. 下次就可以将这些模板用起来哦。现在南通沃尔得英语也为大家开设了商务英语相关课程，在专业的中外教的帮助下，高效轻松的掌握商务英语这项技能，在职场上游刃有余，驰骋自如，让商务英语成为你的翅膀哦，这是成熟的你最划算的投资哦。在纯英文的环境中，以听说带动读写，还原一口流利的英语哦，从此不用再死记硬背啦。 |
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来自： 小美h16kxfxx3a > 《文件夹1》
